Equifax Credit Bureau just announced a Cybersecurity Incident that could potentially impact consumer’s personal information. They have provided tools to help guide you through the process of checking your own personal information as well as enroll in their complimentary identity theft and credit monitoring program. All pertinent information and instructions can be found on their website: https://www.equifaxsecurity2017.com/ . Once there, you can also view frequently asked questions and next steps.

Follow these steps to identify impact and enroll in their complimentary monitoring program:

If you have further questions or need assistance, they have provided a dedicated call center at 866-447-7559, open every day (including weekends) from 7:00 a.m. – 1:00 a.m. EST.

In addition to the above, we recommend you do the following:

  • Closely monitor all credit accounts and loans, to catch and report any suspicious activity on any one of those accounts.
  • Immediately report any suspicious credit or loan account activity – no matter how remote the suspicion – to the financial institution and/or lending institution.  
  • Sign up for the fraud alerting services offered by the three credit bureaus to to receive notifcations about potentially fraudulent activity: 
  • Sign up for free credit monitoring services, to monitor and report unauthorized activity.
  • Place a freeze on all three credit bureau accounts to prevent fraudsters from opening new accounts.
  • Sign up for email/text alerts with live card activity through the financial institution and through the card issuer’s website:
  • Visit Equifax’s data breach response site, which contains up-to-date information about how this data breach.
  • Access Equifax’s newly created “hack-checker” tool to find out if they were among those impacted by this breach.
  • Visit the FTC’s page on the Equifax breach to learn about what happened and what to do.
  • Visit the FTC’s identity theft website to learn what steps to take in response to proven identity theft.

Service First Federal Credit Union takes all necessary precautions to protect your account information. We will never ask you for your account number, social security number or any other personal information whether by email or telephone.

Remember, you can monitor your Service First accounts with Mobile and Online Banking. If you suspect suspicious activity, please call 605-336-1047 immediately.