Privacy Policy

Service First Federal Credit Union, your member owned financial institution, is committed to providing you with competitive products and services to meet your financial needs and help you reach your goals. We are equally committed to protecting the privacy of our members. Under federal law we are required to give you this privacy notice. It describes our credit union’s privacy policy and practices concerning the personal information we collect and disclose about our members. It also includes information about the parties who receive personal and sometimes nonpublic information from us as we conduct the business of the credit union.

Click here to download our Privacy Policy.

If after reading this notice you have questions, please contact us at 605-336-1047, or write to:
Operations Manager
Service First Federal Credit Union
3901 E. 10th Street
Sioux Falls, SD 57103

Information We Collect About You

We collect nonpublic personal information about you from the following sources:
• Information we receive from you on applications and other forms.
• Information about your transactions with us.
• Information we receive from a consumer reporting agency.
• Information obtained when verifying the information you provide on an application or other forms.
This may be obtained from your current or past employers, or from other institutions where you conduct financial transactions.
We may disclose all of the information we collect, as described above, as permitted by law.

Parties Who Receive Information From Us
We may disclose nonpublic personal information about you to the following types of third parties.
• Financial service providers such as insurance companies, mortgage service companies,
and securities broker-dealers.
• Non-financial companies such as consumer reporting agencies, data processors, check/share draft printers,
financial statement publishers/printers, plastic card processors and government agencies.

Disclosure of Information to Parties That Provide Services to Us

In order for us to conduct the business of the credit union, we may disclose all of the information we collect, as described above, to other financial institutions with whom we have joint marketing agreements, to other companies that perform marketing services on our behalf, or to nonaffiliated third parties for the purposes of processing and servicing transactions that you request or authorize, so that we may provide members competitive products and services.We may also disclose nonpublic personal information about you under circumstances as permitted or required by law. These disclosures typically include information to process transactions on your behalf, conduct the operations of our credit union, follow your instructions as you authorize, or protect the security of our financial records.

To protect our members’ privacy, we only work with companies that agree to maintain strong confidentiality protections and limit the use of information we provide. We do not permit these companies to sell the information we provide to other third parties.

Disclosure of Information About Former Members

If you terminate your membership with Service First Federal Credit Union, we will not share information we have collected about you, except as may be permitted or required by law.

How We Protect Your Information

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, or procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

What Members Can Do To Help

Service First Federal Credit Union is committed to protecting the privacy of its members. Members can help by following these simple guidelines:
• Protect your account numbers, PIN’s (personal identification numbers), plastic card numbers,
and passwords.
• Never keep your PIN with your card, which can provide free access to your accounts if your
card is lost or stolen.
• Use caution when disclosing your account numbers, social security numbers, etc. to other
persons. If someone calls you explaining the call is on behalf of the credit union and asks for
your account number, you should beware. Official credit union staff have access to your
information and will not need to ask for it.
• Keep your information with us current. If your address or phone number changes, please let
us know. It is important that we have current information on how to reach you. If we detect
potentially fraudulent or unauthorized activity or use of an account, we will attempt to contact
you immediately.
Let us know if you have questions. Please do not hesitate to call us, we are here to serve you.

Our Web Privacy Policy

If you visit our website, Service First Federal Credit Union collects and stores information on the domain you use to access our website, the Internet address of the site from which you linked directly to the site, and the date and time of your visit. This information is used to measure the number of visitors to the various pages on our site to better serve our membership.If you link to another site from any of our pages you are leaving our site pages and we cannot be held responsible for any information that may be gathered at a linked site. Please be advised that Service First Federal Credit Union does not represent either the third party or you, the Member, if you enter into a transaction. Further, the privacy and security policies of the linked site may differ from those practiced by Service First Federal Credit Union.